Orders and Returns

Orders and Returns 2018-02-20T12:23:14+00:00
  1. Introduction

1.1    These terms and conditions shall govern the sale and purchase of products through our website.

1.2    You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

1.3    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Interpretation

2.1    In these terms and conditions:

(a)    “we” means Corner Tweaks LTD Trading as Casa Tweaks; and

(b)    “you” means our customer or prospective customer,

and “us”, “our” and “your” should be construed accordingly.

  1. Order process

3.1    The advertising of products on our website constitutes an “invitation to treat” rather than a contractual offer.

3.2    No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 3

3.3    To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website. Our  payment service provider, SagePay, will handle your payment; we will then send you an initial acknowledgement that we have received your order; and once we have checked whether we are able to meet your order, we will either send you an order acceptance confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. In the rare event that we cannot fill your order you will receive an automated email from us entitled “Order declined”. In this case, a full refund will be automatically issued at the end of the night. Depending upon your bank, refunds can take up to three business days to appear on your account.

3.4    You will have the opportunity to identify and correct input errors prior to making your order by means of a summary from where you will be able to amend the desired quantity of items for each product type on the basket. You must update the basket before final confirmation is requested of you to complete the purchase.

  1. Products

4.1    The following types of products are or may be available on our website from time to time: wall clocks, coat hangers, hooks, magazine racks, kitchen roll holders and other home accessories.

4.2    We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

  1. Prices

5.1    Our prices are quoted on our website.

5.2    We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

5.3    All amounts stated in these terms and conditions or on our website are stated inclusive of VAT if applicable.

5.4    It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

5.5    In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

  1. Payments

6.1    You must, during the checkout process, pay the prices of the products you order and the related delivery charges (where applicable).

6.2    Payments may be made by any of the permitted methods specified on our website from time to time.

6.3    If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

6.4    If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;

(b)    all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)     an administration fee of GBP 25.00 including VAT; and

(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees), and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

  1. Deliveries

7.1    A full description of our policies and procedures relating to the delivery of products is available in our delivery policy document, accessible on our website casatweaks.co.uk and the following general considerations apply:

7.2    We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

7.3    We will use reasonable endeavors to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

7.4    We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

7.5    We will deliver products to addresses on the UK and may consider from time to time to accept orders from other countries and areas.

  1. Distance contracts: cancellation right

8.1    This Section 8 applies if and only if you offer to contract with us, or contract with us, as a consumer – that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

8.2    You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a)    beginning upon the submission of your offer; and

(b)    ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a period identified by you to take possession of them).

8.3    In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

8.4    If you cancel a contract on the basis described in this Section 8, you must send the products back to us by Royal Mail Signed For delivery to:

Corner Tweaks LTD – Trading as Casa Tweaks

Unit A, Little Tennis Street South, Nottingham NG2 4EU

You must comply with your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

8.5    If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a)    if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b)    as otherwise provided in this Section 8.

8.6    If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be “beyond what is necessary to establish the nature, characteristics and functioning of the products” for these purposes.

8.7    We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

8.8    Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

8.9    You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

(a)    the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;

(g)    the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

  1. Warranties and representations

9.1    You warrant and represent to us that:

(a)    you are legally capable of entering into binding contracts;

(b)    you have full authority, power and capacity to agree to these terms and conditions;

(c)     all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d)    you will be able to take delivery of the products in accordance with these terms and conditions and our Delivery Policy which is published on our website.

9.2    We warrant to you that:

(a)    we have the right to sell the products that you buy;

(b)    the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c)     you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d)    the products you buy will correspond to any description published on our website; and

(e)    the products you buy will be of satisfactory quality.

9.3    All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

  1. Limitations and exclusions of liability

10.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)     limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

10.2  The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

(a)    are subject to Section 10.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

10.3  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

10.4  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

10.5  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10.6  Our aggregate liability to you in respect of any contract to purchase products from us under these terms and conditions shall not exceed the greater of:

(a)    £100; and

(b)    the total amount paid and payable to us under the contract.

  1. Order cancellation

11.1  We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a)    you fail to pay, on time and in full, any amount due to us under that contract; or

(b)    you commit any breach of that contract.

11.2  You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any breach of that contract.

11.3  We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

  1. Consequences of order cancellation

12.1  If a contract under these terms and conditions is cancelled in accordance with Section 11:

(a)    we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b)    you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c)     all the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 10, 15, 16, 17, 18, 19 and 20 will survive termination and continue in effect indefinitely.

  1. Scope

13.1  These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

13.2  These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

13.3  These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

  1. Variation

14.1  We may revise these terms and conditions from time to time by publishing a new version on our website.

14.2  A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

  1. Assignment

15.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

15.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

  1. No waivers

16.1  No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

16.2  No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

  1. Severability

17.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

17.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third party rights

18.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

18.2  The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

  1. Entire agreement

19.1  Subject to Section 10.1, these terms and conditions, together with our delivery policy and our returns policy, shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

  1. Law and jurisdiction

20.1  These terms and conditions shall be governed by and construed in accordance with English law.

20.2  Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

  1. Statutory and regulatory disclosures

21.1  We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

21.2  These terms and conditions are available in the English language only.

21.3  We currently do not have a VAT number.

21.4  The website of the European Union’s online dispute resolution platform is available at https://webgate.ec.europa.eu/odr/main.

  1. Our details

22.1  This website is owned and operated by Corner Tweaks Ltd.

22.2  We are registered in England and Wales under registration number 10498665 and our registered office is at International House, 24 Holborn Viaduct – CITY OF LONDON, London EC1 A 2BN

22.3  Our principal place of business is at Regal House, 70 London Road, Twickenham TW1 3QS.

22.4  You can contact us:

(a)    by post, using the postal address listed above

(b)    using our website contact form;

(c)     by telephone, on the contact number published on our website from time to time; or

(d)    by email, using [email protected]

  1. Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

1.3    We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

1.4    We will use reasonable endeavors to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

7.4    We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

7.5    We will deliver products to most addresses in the UK and we may from time to time agree to delivering products to other countries and territories.

  1. Free delivery

2.1    We offer free standard delivery to all mainland UK addresses on all orders over 60 GBP (including VAT). Other remote UK destinations, including Northern Ireland, Jersey, Guernsey, and all other Islands, will still incur a delivery charge, due to higher courier rates.

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2    We may from time to time agree to delivering products to other countries and territories.

  1. Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

         4.1.1 Standard Delivery

  • Delivery is made anytime between 9am-5pm.
  • Usually received within 1 – 3 working days from when the order is placed (unless otherwise stated on the product page)
  • During peak times (usually around Christmas and other festivities), standard delivery may increase to 2 – 5 working days.
  • Orders placed after 12:30pm will be sent out the following working day.

4.1.2 Express Delivery

  • Orders placed before 12:30pm will be sent out on the same day for next-day delivery.
  • Orders placed after 12:30pm will leave the following working day.

4.1.3 Pre 12pm Delivery:

  • Orders placed before 12:30pm will be sent out on the same day for next-day pre 12pm delivery.
  • Orders placed after 12:30pm will leave the following working day.

4.1.4 Saturday Delivery

  • Orders placed before 12:30pm Friday will be sent out on the same day for delivery on the soonest Saturday.
  • Orders placed after 12:30pm will be delivered the following Saturday.

4.1.5 Remote Area Destinations

  • Delivery times and charges listed for the delivery methods described above in this section 4 do not apply for delivery addresses within our list of Remote Area Destinations in the UK. If your delivery address is in a Remote Area Destination you will be prompted with the correct delivery times and charges on your checkout page.

4.1.6 Further considerations (applies to all delivery methods)

  • Items made to order or imported to order are not available for express delivery options. Individual delivery estimates are listed on each product page.
  • Orders are not despatched on weekends and bank holidays
  • Orders placed before 12:30pm are dispatched the same day unless otherwise stated
  • Deliveries to UK Islands (Isle of Wight, Channel Islands etc), Northern Ireland and other remote area destinations may incur additional delivery charges if we are unable to deliver using our standard courier. In these cases, we will contact you to discuss the options available after you have placed your order
  • Multiple-item orders: please be aware that certain items have slightly longer expected delivery times due to manufacturing or importing to order.  Your full order will only be despatched once all items are present unless otherwise agreed.
  • Goods are normally received within a couple of working days, but on occasion this can take longer.  In most cases we ask that you wait up to 15 working days before we re-send your order

4.2    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.3    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

  1. Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges in mainland UK locations are as follows:

  • (a) in respect of Standard Deliveries, orders below 2kg have a £2.80 delivery charge. Orders over 2kg have a £3.70 delivery charge
  • (b) for Express Deliveries, including Next day orders, there is a £5.45 delivery charge
  • (d) for Saturday Deliveries, orders up to 17kg have a £6.50 charge
  • (c) for Pre 12pm Deliveries, orders up to 17kg have a £9.50 charge
  1. Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products. You will receive an email shortly after placing your order with tracking information.

6.2    As an alternative, write to [email protected] or call 020 8943 0693 with your name & order number and we will track your parcel for you.

  1. Receipt and signature

7.1    Except for some Standard Delivery orders (ie below 2kg), all deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery should signature be required.

7.3    If you want to change your delivery address after your order has been placed, please contact us directly on 020 8943 0693 or [email protected].  If your order has already been dispatched and we are unable to have the parcel re-routed to your new address, there may be an additional delivery cost involved

7.4    Standard Delivery orders which do not require signature (usually small parcels). Only for this type of delivery will parcels be left at a safe place specified by you during checkout (e.g. a neighbor’s house, your porch etc.). Should our service provider be unable to leave your parcel at such place, they will try delivery again on the next working day. In any case, a calling card will be left for you with further instructions on how to get your parcel.

  1. Additional delivery attempts

8.1    Calling cards are left whenever there is no one available to receive and sign for the parcel delivery at the delivery address. Such cards provide instructions on how to contact the courier and rearrange delivery, or alternatively how and where to collect the parcel if that is your preferred option.

8.2   A further attempt to deliver the parcel is made automatically the following day. The courier only attempts deliveries up to a maximum of 3 times.

  1. Collection

9.1    If your products remain undelivered despite our delivery service provider making up to 3 attempts to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

9.2    If you do not collect your products from our delivery service provider within the relevant time limit that will be communicated to you, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

  1. Delivery problems

10.1  If you experience any problems with a delivery, please contact us on 020 8943 0693 or [email protected].

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, our delivery service provider will hold the parcel for 5 working days following the first delivery. During that time every attempt will be made to either amend the delivery address or provide alternative further delivery instructions as requested by you. After this, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)     the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed

  1. Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

  1. Returns

2.1    You must inform us of any issues or your intention to return the products within 7 days of receipt.  If you fail to do this, you shall be deemed to have accepted the goods.

2.2    If your goods are damaged or defective or otherwise not as described upon arrival we shall cover the costs of the return, and you will be entitled to a replacement or full refund (including original delivery costs)

2.2    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 30 days following the date of dispatch of the product to you;

(c)     the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(d)    you comply with the procedure set out in this policy in relation to the return of the product; and

(e)    none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1    In order to take advantage of your rights under this policy, you must contact us within 7 working days of receipt to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be sent by Royal Mail Signed For delivery to:

Mail Workshop Limited

Unit A, Little Tennis Street South

Nottingham NG2 4EU

United Kingdom

3.3    You will be responsible for paying postage costs associated with returns under this policy.

  1. Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    any product made to your specification;

(g)    any product made to order;

(h)    any product personalised or adapted for you; or

(i)     gift vouchers

  1. Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will refund to you the original delivery charges relating to the returned product. if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer.

5.3    We will not refund to you any costs you incur in returning the product to us.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

  1. Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)     if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

7.1    This website is owned and operated by Corner Tweaks LTD.

7.2    Our principal place of business is at Regal House, 70 London Rd, Twickenham TW1 3QS.

7.3    You can contact us:

(a)    by post, using the postal address given above;

(b)    using our website contact form;

(c)     by telephone, on the contact number published on our website from time to time; or

(d)    by email on [email protected]

Please use the following or a similar template if you need to return your purchased goods. See “Returns Policy” for more information.

Goods Cancellation Form

To:

Corner Tweaks LTD (trading as Casa Tweaks)

Regal House, 70 London Rd
Twickenham – TW1 3QS

[email protected]

0771 482 1138

I hereby give notice that I cancel my contract of sale of the following goods:

Date Ordered:

Date Received:

Item Numbers:

Customer Name:

Customer Address:

Signed by:

Date: